TERMS AND CONDITIONS

Thank you for choosing to rent your resort condo through Casago Cancún. We hope you enjoy your stay in sunny Cancun and Playa del Carmen, Mexico. The following information enclosed is provided to help you prepare for your vacation.

DELIBERATE DAMAGES WILL BE CHARGED AGAINST YOUR CREDIT CARD OR CASH DEPOSIT ON FILE WITH CASAGO CANCUN  WITHIN 10 DAYS OF YOUR DEPARTURE. We will put a hold on your card in the amount of $200.00 (US DOLLARS) for the damage deposit ($300.00 for holidays and high season). You may also leave this deposit in cash at the front desk. Deductions will be made for missing kitchen, linen, and decoration items as well as for property damage. Deductions will also be made for lights and A/C-heat units left on and for windows and doors left open or unlocked.

CHECK IN AND CHECK OUT TIME
Check in is 4:00 PM. Check out is 11:00 AM. Fee for late check-out is $25.00 USD per hour with prior authorization. From 3:00 PM on, the whole following night will be charged.

OCCUPANCY
Each rental that we manage is designed to sleep a specific number of people. This number is noted on your paid confirmation notice. You will lose your damage deposit and be subject to eviction without return of your rental payment if more people are found in your rental. 1bd units are for 2 persons, 2bd units are for 4 persons and 3bd units are for 6 persons. In case the property has a sofa bed in the living room, you may add 2 children under 12 years old with no extra charge or 2 adults that will have an extra charge at check-in time.

PAYMENT
A fifty percent down payment is required for the reservation. If your reservation is within ten (10) business days of your arrival date, payment in full is required. We take credit card or cash only. We accept VISA & Master Card.

CANCELLATIONS
If a cancellation is made more than 10 days before arrival date, there will be a cancellation fee of $100.00 USD. At that time we will issue you a credit card refund of your reservation less the $100.00 USDcancellation fee which will show on your account between 5 to 6 business days.
If cancellation is made 9 or less days before arrival date, there will be no refunds.
No refunds for canceled holiday date reservations.
Please note: There are no refunds for early departures.
REBOOKING:
There is a $35.00 USD rebooking fee per change of dates or condo size. Rebooking is only allowed as long as the changes are requested more than 20 days before the original scheduled arrival date. There is a 3 times maximum rebookings.

THE RENTALS WE MANAGE ARE INDIVIDUALLY OWNED
We are sorry; there will be no refunds if the condominium does not fulfill your expectations. Each owner has furnished their rental in a fashion expected to meet the requirements of rental guests. If you stay in a rental that did not meet your requirements, please let us know. Likewise, if you enjoyed your stay and would like to request the same rental in the future, please let us know, and we will forward this information to the owner.

TOWEL SUPPLY
The towels in your condo are for your own use and they will not be replaced during your stay, for which we thank you in advanced for using them appropriately.

Please feel free to contact our reservations offices if you have any questions; we will be glad to help you.
Casago Cancún
E-mail
cancunrentalscasago@gmail.com
www.seasidemexico.com
·  998-252-0977  Mexico 
·  1-800-588-8681 USA and Canada
·  602-688-7378 International

 
NOTE: Casago Cancún cannot be responsible for lack of electricity due to power outages, whether they are or not caused by storms, the electrical Company (CFE) issues or by any other means out of our control. Nor can we be held responsible for water shortages, which occur due to the lack of water in the town of Cancun or Playa del Carmen. Therefore, there will be no refunds.

RULES AND REGULATIONS
Check in Time 4:00 pm Mexico Time            Check out Time 11:00 am Mexico Time
 
Thank you for staying at one of our beautiful resorts through Casago Cancún. We are confident that you will abide by these Rules and Regulations that are being provided for your convenience, and that your stay here will be most pleasurable. Please note that loud, rowdy and disruptive behavior will not be tolerated, that all Rules and Regulations of the condos and of Mexico are strictly enforced and that violators will be held accountable including, but not limited to, arrest by proper authorities, eviction from the premises and /or forfeiture of all monies paid. All times quoted in these Rules and Regulations are Mexico Time.
The HOA maintains a Zero Tolerance Policy on threatening or abusive behavior. Harassment or physical abuse of any person by another is prohibited. Violators of this, and or the rules below are subject to immediate removal from the property.
NO offensive, intimidating, threatening behavior will be tolerated. Violators are subject to immediate removal from the Resort.
If there is anything wrong in your unit at check in time, please notify us within the first hour (this includes cleaning issues).
Please do not move or rearrange the furniture and avoid taking any items out of the condo. Everything is inventoried and anything damaged, broken, missing or lost will be charged to you. Please report any noticeable damages immediately upon check-in.
Please do not move pool furniture from pool areas. For your own safety glass containers are not allowed in pool areas.
Fireworks, fire arms and drugs are prohibited by Mexican law. Fireworks are prohibited within 1 mile from the properties.
No music or loud noise that might disturb owners and renters after 9:45 pm is allowed in order to preserve tranquility.
Camping on the grounds of the condos or congregating in the parking lot is not allowed.
It is prohibited to have tents, chairs, towels or to organize games in the green areas(grass).
There is a charge for extra people that are 13 years of age and older (12 & under also count as an extra person but there is no charge for them).
No additional persons are allowed to stay in the rental than the ones allowed per unit type.
BBQ grills are not allowed inside the condos or on the patios. BBQ have been installed on the premises for your convenience.
When leaving lower floor condos, please be sure to put the safety bar on the glass door and windows.
The cleaning service will be provided after you check out of your unit. If your stay is for 1 week or more, bed linens will be changed mid-week, daily service includes taking out the trash and making the beds as long as there is nothing on top of the beds.
Please do not leave trash in hallways, place all trash in that designated trash areas.
Please return all room keys upon check out, to avoid a replacement key charge.
ATV´S, RV´S, Trailers, Jet Ski, Motorcycle, bikes and sand rail must be parked along the designated area.
Only registered persons staying at the Resort are allowed to use common areas such as swimming pool, fitness center and BBQ grills, etc these areas cannot be used after the 9:45 pm.
Guest´s visitors are allowed only from 9:00 am to 9:45 pm, in condominium and public areas only. They are not allowed to use common areas.
Casago Cancún and administration are not responsible for vehicles or items left in them.
Only condominium renters and owners will be allowed to use the amenities such as the pool and grills. Be sure to wear your ID bracelet provided at check-in at all times while in the common areas. This allows security personnel to easily identify you and keep unauthorized persons out. If you do not wear the ID Bracelet you will be address by security and you will be escorted off the property.
No pets allowed.
Casago Cancún and administration are not responsible for items left in the condominium. Please be sure to lock the units.
The beach area is not our direct responsibility. We are not responsible for articles forgotten or left in the beach area.
In case of an emergency after HOA Office hours please refer to guard gate for assistance.
People under the age of 18 cannot use the gym facilities. Children under the age of 14 are not allowed in the Jacuzzi areas.
Children must be under adult supervision around pool and Jacuzzi areas at all times. There are not life guards.
Hanging of any sort of clothes or towels on rails of terrace is prohibited.
Swimming suits only are allowed in pools. Street clothes are prohibited.
Smoking is not permitted in any unit. 
I have read and understand these rules and regulations, I acknowledge that breaking these rules may cause the loss of the rest of my time in the rental unit and the loss of my payment. Deliberate damages will be charged against your credit card or cash deposit on file with Casago Cancún within 10 days of your departure. I also take full responsibility for any and all damage I or any of my guests may cause during my occupancy.
 
NOTE: If you will need to use the sofa bed, please request the extra linen at front desk. Unit #_____________________

Guest full name_____________________________________________________:Date_______________________

Guest Signature_____________________________________________________ # of Adults staying in the unit_______ # of Children under 12_______
 

 



DELIBERATE DAMAGES WILL BE CHARGED AGAINST YOUR CREDIT CARD OR CASH DEPOSIT ON FILE WITH CASAGO CANCUN
WITHIN 10 DAYS OF YOUR DEPARTURE.
We will put a hold on your card in the amount of $200.00 (US DOLLARS) for the damage deposit for  1 o 2 BDRMS, $300.00 (US DOLLARS) for the damage deposit for  3 BDRMS.  
You may also leave this deposit in cash at the front desk.  
Deductions will be made for missing kitchen, linen, and decoration items as well as for property damage.  Deductions will also be made for lights and A/C-heat
units left on and for windows and doors left open or unlocked.
 
CHECK-IN AND CHECK-OUT TIME
Check-in time is at 4:00 pm.  Check out time is at 12:00 pm.  Late check out requires pre-authorization.  A $10.00 USD per hour fee for late check out is assessed.  
After 4:00 pm, an additional night stay will be assessed on your credit card.
 
CASAGO CANCUN SCHEDULES AND LOCATIONS
Our office hours are from 9:00 am to 7:00 pm every day.   If you plan to arrive outside our published office hours, please let us know in advance so we can accommodate
your needs.  
 
OCCUPANCY
Each rental is designed to sleep a specific number of people.  This number is noted on your paid confirmation notice.
1 BD units are for 2 persons, 2 BD units are for 4 persons, 3 BD units are for 6 persons, 4 BD units are for 8 people. If the property has a sofa bed in the living room, you may add 2 children 12 years old or under with no extra charge or for an additional charge of $20.00 (USD) per person per night at check-in, you may add 2 persons, 13 years old or older. Please do not allow any additional persons to sleep in your rental condominium than allowed. If more people are found in your rental than you registered or pre-paid, you will lose your damage deposit and be subject to eviction without the return of your rental payment.
 
PAYMENT
1 night down payment is required for the reservation.  If your reservation is within 14 business days of your arrival date, payment in full is required. We accept VISA and MASTER CARD.  The balance of your reservation is due at check-in.
 
CANCELLATIONS
If cancelled or modified up to 14 days before the date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, 1 night of the reservation will be charged.
 •     No refunds for canceled holiday date reservations. 
 •     Please note:  There are no refunds for early departures.
 

THE RENTALS WE MANAGE ARE INDIVIDUALLY OWNED
We are proud of the condominiums we represent and we do everything possible to represent the properties condition and available amenities to the general public prior to
renting.  Each property owner has furnished their rental in a fashion expected to meet the requirements of rental guests.  If you stay in a rental that did not meet your
requirements, please let us know.  Likewise, if you enjoyed your stay and would like to request the same rental in the future, please let us know and we will forward
this information to the owner.  Unfortunately, there will be no refunds if the condominium does not fulfill your expectations.
 
TOWEL SUPPLY
The towels in your condominium are for your own use and will not be replaced during your stay.  We thank you in advance for using them appropriately.
 
FORCE MAJEURE
Casago Cancun cannot be responsible for lack of electricity due to power outages, whether caused by storms, the electrical company (CFE) issues or by any other means out of our control. Nor can we be held responsible for water shortages, which occur due to the lack of water in the town of Playa Del Carmen. We cannot be responsible  for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore there will be no refunds.
 
Please contact our reservations office if you have any questions.  We are here to help you and we welcome the opportunity.  
Thank you again for choosing Casago Cancun as your vacation rental property provider.
 

Cancun Reservations

cancun@casago.com
www.casago.com
Vonage phone:  602 845 8947
Fax line:             602 296 0233
  
                                                                                                                                                    

 
RULES AND REGULATIONS
 
Check-in time 4:00 pm Mexico Time                    Check-out time 12:00 am Mexico Time
 
Thank you for staying at Casago Cancun property. We are confident that you will abide by these Rules and Regulations that are being provided for your
convenience and that your stay here will be most pleasurable.  Please note that loud, rowdy and disruptive behavior will not be tolerated, that all Rules and Regulations
of the condominium and of Mexico are strictly enforced and that violators will be held accountable including, but not limited to, arrest by proper authorities, eviction from the premises and/or forfeiture of all monies paid.  All times quoted in these Rules and Regulations are Mexico Time.

* The HOA maintains a Zero Tolerance Policy on threatening or abusive behavior.  Harassment or physical abuse of any person by another is prohibited.  Violators of this and or the rules below   are subject to immediate removal from the property.
* NO offensive, intimidating, threatening behavior will be tolerated.  Violators are subject to immediate removal from the Resort.
* If there is anything wrong in your unit at check-in time, please notify the front desk within the first 20 minutes (this includes cleaning issues).
* Please do not move or rearrange the furniture and avoid taking any items our of the condominium.  Everything is inventoried and anything damaged, broken, missing or lost will be charged to you.  Please report any noticeable damages immediately upon check-in.
* Please do not move pool furniture from pool areas.  For your own safety glass containers are not allowed in pool areas.
* Fireworks, firearms, and drugs are prohibited by Mexican Law.  Fireworks are prohibited within 1 mile from the properties.
* No music or loud noise that might disturb owners and renters after 9:45 pm is allowed in order to preserve tranquility.
* Camping on the grounds of the condos or congregating in the parking lot is not allowed.
* It is prohibited to have tents, chairs, towels or to organize games in the green areas (grass).
* Room capacity, 3 bedrooms (6 persons), 2 bedrooms (4 persons), 1 bedrooms (2 persons).  Only 2 extra people are allowed per unit if the unit is supplied with sofa sleeper.
* There is a charge for extra people that are 13 years of age and older (12 & under also count as an extra person but there is no charge for them).
* No additional persons are allowed to stay in the rental than the ones allowed per unit type.
* Sleeping inside the vehicles is not allowed.
* BBQ grills are not allowed inside the condos or on the patios.  BBQ's have been installed on the premises for your convenience.
* When leaving lower floor condos, please be sure to put the safety bar on the glass door and windows.
* The cleaning service will be provided after you check out of your unit.  If your stay is for 1 week or more, bed linens will be changed mid-week.
* Please do not leave trash in hallways, place all trash in the designated trash areas, next to the BBQ grills area.
* Please return all room keys upon checkout, to avoid a replacement key charge.
* ATV's, RV's, Trailers, Jet Ski, Motorcycle, bikes and sand rails must be parked along the designated area by building BD.
* Only registered persons staying at the Resorts are allowed to use common areas such as swimming pool, fitness center BBQ grills, etc these areas cannot be used after 9:45 pm.  The guest's visitors are not allowed to use the common areas.
* Casago Cancun and Administration are not responsible for vehicles or items left in them.
* Only condominium renters and owners will be allowed to use the amenities such as the pool and grills.   No pets are allowed.
* Casago Cancun  and administration are not responsible for items left in the condominium please be sure to lock the units.
* The beach area is not our direct responsibility.  We are not responsible for articles forgotten or left in the beach area.
* In case of an emergency after HOA office hours please refer to guard gate for assistance.
* People under the age of 18 cannot use the gym facilities.  Children under the age of 14 are not allowed in the Jacuzzi areas.
* Children must be under adult supervision around pool and Jacuzzi areas at all times.  There are no life guards.
* Hanging any sort of clothes or towels on terrace rails is prohibited.
* Swimming suits only are allowed in pools.  Street clothes are prohibited in the pools and Jacuzzi.
*Smoking is not permitted in any unit.  Out of respect for other guests, smoking should be kept 30 feet away from outside activity centers such as pools and grills.

ACKNOWLEDGMENT 
I have read and understand these rules and regulations, I acknowledge that breaking these rules may cause the loss of any remaining time in the rental unit and the loss of my payment.  Deliberate damages will be charged against my credit card or cash deposit on file with Casago Cancun within 10 days of my departure.  I take full responsibility for any and all damage I or any of my guests may cause during my occupancy.  NOTE:  If you plan to use the sofa sleeper request extra linen at the front desk.  FORCE MAJEURE:  Casago Cancun cannot be responsible for lack of electricity due to power outages, whether they are or not caused by storms, the electrical company (CFE) issues or by any other means out of our control.  Nor can we be held responsible for water shortages, due to the lack of water in the town of Playa Del Carmen.  We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore, there will be no refunds.



Unit # _____________________________________    

 # of adults staying in the unit ________ Children under 12 ________

Guest Name (Printed):____________________________________

Guest Signature:_________________________________________ 

Please contact our reservations office if you have any questions.  We are here to help you and we welcome the opportunity.  Thank you again for choosing Casago Cancun as your vacation rental property provider.